Toolkit
Tourism careers recruitment toolkit
Practical recruitment guidance for tourism and hospitality employers.
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Employer Excellence Programme: Help and resources
Find answers, download programme guidance, and access key Employer Excellence resources.
Frequently asked questions
Answers to common questions about the Employer Excellence Programme.
An approved provider delivers an independent employee engagement survey to your staff. The survey gathers confidential feedback on key workplace themes and highlights where your business performs well and where improvements are needed. Your Fáilte Ireland-approved HR mentor uses the results to help build a tailored action plan.
The Employer Excellence certification mark recognises businesses that demonstrate strong workplace culture and a commitment to employee engagement. Fáilte Ireland awards the mark based on employee survey results and completion of required people management training. The mark shows your business is committed to building a positive workplace culture.
Fáilte Ireland publishes a list of approved survey providers on its website. Businesses with 20 or more employees appoint a provider directly based on their needs. For businesses with fewer than 20 employees, Fáilte Ireland may appoint a provider. Only approved providers can deliver surveys for the programme.
Your business must continue to meet the programme eligibility criteria, including employee numbers, and tourism offering. Most business changes can be managed through ongoing support from your Fáilte Ireland-approved HR mentor and programme supports.
Fáilte Ireland assesses businesses using employee survey results and completion of programme requirements, including people management training. An independent benchmarking process reviews survey results across key workplace themes to ensure fair and consistent assessment across all approved providers.
Employer resources
Build a stronger workplace with practical guides, courses and toolkits.
CourseLead and manage people
Build the leadership skills to motivate your team, set high standards, and manage performance.
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CourseCoach your team to success with GROW
Use the four-step GROW model to coach your team members to achieve their very best.
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CourseDiversity and inclusion
Explore the advantages of a diverse and inclusive workplace for your team and organisation.
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CourseDignity at work
Every employee deserves dignity at work. Learn how to create a respectful, safe workplace.
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CourseDealing with complaints
Turn guest complaints into opportunities by mastering practical complaint-handling strategies.
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CourseAchieving success with inclusive talent management
Discover how inclusive talent management drives diversity, growth and competitive advantage.
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Get in touch with our team
Have questions about the Employer Excellence Programme or need help deciding if it's right for your business?
Explore the specific requirements and journey milestones of the Employer Excellence Programme.
Overview
Learn how you can support your people, attract talent, and build a stronger tourism business.
Eligibility and guidelines
Understand eligibility, commitment, and what to prepare before applying to the Employer Excellence Programme.
Programme journey
See what the Employer Excellence Programme looks like from application to certification.
Find out how the Employer Excellence Programme works
View programme overview
Understand how Employer Excellence helps tourism businesses strengthen workplaces, support people, and improve employee retention through practical tools, guidance and recognised certification.
Check eligibility and guidelines
See whether your business meets the eligibility criteria, understands the programme commitment, and is ready to take part in the Employer Excellence Programme.
Understand the programme journey
Learn how the Employer Excellence Programme supports your business through employee feedback, action planning, workplace improvements and recognised certification.