Employer Excellence Programme: Programme journey

Follow the two-year Employer Excellence Programme journey from application and employee feedback through to action planning, workplace improvement, and certification.

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What you can expect

  • Apply and get startedApply, confirm eligibility and appoint an approved survey provider.
  • Understand and improveSurvey your employees, develop an action plan and implement changes with training and HR mentor support.
  • Measure and earn recognitionUse further surveys to track progress and work towards Employer Excellence certification.
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Supports tailored to your business

  • People management trainingBuild practical skills in communication, leadership and day-to-day performance management.
  • A tailored action planUse employee survey findings to set clear priorities and guide workplace improvements.
  • Dedicated HR mentor supportAccess two HR clinics each year for expert guidance on putting your action plan into practice.
  • Recognition and promotionWork towards Employer Excellence certification and access events, awards and marketing resources.

Time and effort: what to expect

  • Leadership involvementBusiness leaders should support the programme throughout the two-year journey and help drive workplace improvements across their teams.
  • Employee participationEmployees take part through confidential surveys and feedback that help shape action plans and workplace improvements.
  • Ongoing programme support Businesses receive guidance, training and ongoing support from Fáilte Ireland-approved HR mentors.

How progress is tracked

  • Employee surveys at agreed intervals measure how workplace sentiment changes over time
  • Action plan milestones are reviewed with your Fáilte Ireland-approved HR mentor at regular check-ins
  • A second survey cycle benchmarks progress against your starting point
  • A final assessment determines whether your business has met the standard for certification
  • Approved Survey Providers deliver all surveys to ensure independence and consistency
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Explore the specific requirements and journey milestones of the Employer Excellence programme.

  • Overview

    Learn how you can support your people, attract talent, and build a stronger tourism business.

  • Eligibility and guidelines

    Understand eligibility, commitment, and what to prepare before applying to the Employer Excellence programme.

  • Help and resources

    Find answers, download programme guidance, and access key Employer Excellence resources.

Find out how the Employer Excellence Programme works

  • View programme overview

    Understand how Employer Excellence helps tourism businesses strengthen workplaces, support people, and improve employee retention through practical tools, guidance and recognised certification.

  • Check eligibility and guidelines

    See whether your business meets the eligibility criteria, understands the programme commitment, and is ready to take part in the Employer Excellence Programme.

  • Have a question?

    Find answers on eligibility, programme commitments, employee surveys, and what happens after you express interest.